Quality Management System

Competitive Quality with Exceptional Service

NPI Materials' objective is to provide an exceptional suite of services with competitive pricing and quality. Many of our clients' requests are to address the "white space" opportunities, services that are not offered by other providers. These resulting programs leverage our core competencies of component identification and tape & reel packaging. We perform many more functions than the thirteen business models illustrated throughout www.npimaterials.com.

Our QMS defines and records key functional quality parameters of our businesses as described below.

QMS Contents

Basic Processes
Employee Training
Records Keeping
Client Requirements
Input & Output
Equip. Calibration & Maintenance
Latest Industry Specifications Supported: EIA-481-E, J-STD-033C

Return Policy

Clients wishing to return product for re-work, replacement or credit must first contact NPI Materials to issue a customer complaint and request a Return Material Authorization.
NPI will work with that client to achieve their satisfaction.
NPI's total liability for any job incorrectly performed is the invoice amount for the service. NPI will not be responsible for incidental or consequential charges or damages arising from an incorrectly performed job.

Quality Policy

Our first-most task is to understand and document the clients' preferences regarding machine-readiness
NPI will work with that client to achieve their satisfaction.

Tape Sales

NPI has developed a significant competitive advantage in component industry knowledge
Authorized Distribution
Maintain C-o-C
Record LC:COO:DC - 2 years
Customer is responsible for fit of component versus stated dimensions
Returns authorized for full reels that do not meet stated dimensions.

Tape & Reel Quality

Orientation
Cover Tape Peel Force
Pocket Fit
Count :: We do not 100% pre-count. Final count (on tape) is the official count.

OEM Solutions

Defined Process
Peel force test
EIA-481
Leverage